Your privacy.
Our responsibility.

Mediacorp Global Ltd respects your privacy. This policy explains how we handle personal information when you visit mediacorpglobal.com, contact us or submit an app support or feedback request.

YOUR INFORMATION

Who we are

Mediacorp Global Ltd is responsible for the personal information covered by this policy.

Email: info@mediacorpglobal.com
Postal address: [Insert business postal address]App support: rota@mediacorpglobal.com

Information we collect

When you contact us, we collect the information you provide. This may include your name, email address, telephone number, business details and the contents of your message.

Our app support and feedback form also collects the app name, platform or version, request type and your message. Providing a reply email address is optional. Without one, we may be unable to respond. Your message may still contain information that identifies you.

Please avoid including passwords, payment card details or unnecessary personal information about yourself or other people.

Our website and hosting services may also record technical information, such as your IP address, browser type, pages requested and the date and time of your visit, for operation and security.

How we use your information

• Respond to enquiries and discuss our services.
• Prepare quotations and provide services you request.
• Handle app support requests, investigate problems and consider feedback.
• Maintain and protect our website and communications.
• Keep necessary business records and meet legal obligations.

Submitting an enquiry or feedback request does not subscribe you to a marketing mailing list.

Our lawful bases

For general enquiries, support, feedback and website security, we normally rely on our legitimate interests in communicating with customers, improving our services and protecting our systems.

Where you ask us to take steps towards a contract, or information is necessary to deliver a contract with you, we rely on that contractual purpose. We rely on legal obligations where we must retain or disclose information to comply with the law.

Where we ask for your consent for a particular activity, you can withdraw it at any time. Withdrawal does not affect processing carried out lawfully before that point.

Who receives your information

Relevant members of our team may access your information. We may also use service providers that support our website hosting, email, IT maintenance and support processes.

They may handle information on our behalf where necessary to provide those services. We may share information with professional advisers or public authorities where required by law or necessary to establish, exercise or defend legal claims.

[Confirm the relevant providers or provider categories and whether any other organisations receive enquiry or feedback information.]

International transfers

[Confirm whether website, email or support providers process personal information outside the UK. If so, identify the destinations and applicable safeguards, and explain how visitors can request further details.]

How long we keep information

We retain information only for as long as needed for the purpose for which it was collected.

For enquiries and feedback, we consider whether the matter remains open, whether follow-up is reasonably expected and whether the information is needed to resolve a support issue or dispute.

Where an enquiry becomes a customer relationship, relevant records may be retained for contractual, accounting and legal requirements. We delete or anonymise information when it is no longer needed.

[Confirm these criteria reflect actual retention practices and add specific periods where available.]

Cookies and external services

[Insert confirmed cookie information, including any analytics, advertising, embedded content or spam protection services, their purposes and available controls.]

Our website contains links to external services, including Google Play and social media platforms. When you follow those links, the destination service handles information under its own privacy policy.

Service Rota

This policy covers the Mediacorp website and information submitted through its enquiry and feedback forms.

Information processed within the Service Rota app, including account, subscription and rota information, must be explained in its separate app privacy notice.

[Insert the link to the Service Rota privacy notice.]

Your rights

Depending on the circumstances, you can ask us to:

• Provide access to your personal information.
• Correct inaccurate or incomplete information.
• Delete information.
• Restrict how we use information.
• Provide certain information in a portable format.

You also have the right to object to processing based on legitimate interests, and to object at any time to the use of your information for direct marketing.

To exercise your rights, email info@mediacorpglobal.com. We may need to confirm your identity before responding.

Complaints

If you have concerns about how we handle your information, please contact us so we can investigate.

You can also complain to the UK Information Commissioner’s Office.

Changes to this policy

We may update this policy as our website or services change. The latest version will appear on this page with its updated date.